Terms and Conditions

• Allergen Notice: Our kitchen handles nuts, dairy, gluten, and meat. We cannot guarantee zero cross-contamination.
• Base Price Policy: Discounts apply strictly to the Base Price of items. Cost of customizations, add-ons (e.g., Extra Cheese, Garlic Bread), and packing charges are excluded from discount calculations.
• Single Coupon Policy: Only one coupon code can be applied per order. Offers cannot be combined or stacked.
• Validity: Daily offers (e.g., Meat-Up Monday) are valid strictly on their respective days. The system will reject the code if used on a different day.
• Strict Items: Combo offers require the exact base items mentioned. If you add toppings to a combo item, you pay the discounted base price + full price for the toppings.
• Availability: All offers are subject to stock availability. Café Cloud Club reserves the right to modify or withdraw offers without prior notice.
• Errors & Omissions: We reserve the right to cancel orders due to pricing errors or technical glitches.
• Delivery: Delivery charges are calculated by the agent/partner and are not subject to store discounts.
• Third-Party Delivery: We are not responsible for damage or delays caused by delivery agents once the food leaves our kitchen.
• Order Acceptance: Your order is confirmed ONLY after you receive a reply from us on WhatsApp.
• Time limits: Orders must be placed within store operating hours (2 PM - 3 AM) to be accepted.
• Cancellations: No cancellations allowed once cooking has started.